Domain Issues:
-
One of the most common problem with
Chesapeake.Net
users
on
their own
registered
domain
involves
confusion
over
their
mail
server
addresses.
Even if
your
email
address
is
bob@bobsdomain.com
, your mail server addresses are still as follows:
SMTP (outgoing messages): mail.chesapeake.net
POP3 (incoming messages): mail.chesapeake.net
Likewise, your POP3 email account user name is still
bob
, just like a normal
Chesapeake.Net
email account.
Error Messages:
-
Host Unknown
, or
Server Unreachable
error messages are often received when your email software is misconfigured for use with
Chesapeake.Net
.
Typically
the
incoming
or
outgoing
server
name is
not set
properly
to
mail.chesapeake.net
.
- POP Lock
errors occur when you either have more than one program attempting to check email at the same time, or your connection to the mail server is still open but inactive. Simply close all of your email software, wait 15 minutes, and try to connect again to resolve this issue.
Password Issues:
- The most
common
error
that
leads to
password
problems
is when a
user
forgets
that
passwords
are case
sensitive.
Passwords
must be
entered
into
your
email
programs
exactly
as they
appear on
your
Chesapeake.Net
information sheet. If your password appears in lower case on the sheet, then it must be entered in lower case into your particular email program.
If you are still having problems, or have forgotten your password, contact
Chesapeake.Net
tech support.
- Changing
your
password
can be
accomplished
one of
two
ways.
First, if
you
are
familiar
with UNIX
you may
change it
yourself
by
connecting
via
a
telnet
connection
to
shell.chesapeake.net
.
This
change
may take
as long
as 24
hours to
take
effect,
but
will
change
the
e-mail
password,
the shell
account
password,
and
the
primary
dial-up
log-in
password
if this
particular
username
is
also
the
username
for the
dial-up
log-in.
The second method is to simply contact
Chesapeake.Net
tech support and requesting a password change.
-
Chesapeake.Net
recommends
storing
your
username
and
password
information
in a safe
place
after
configuring
your
e-mail
software
,
and
strongly
advises
against
giving
out your
password
to
anyone
other
than
yourself.
Slow Email Download Times:
- Slow
email
download
times are
attributed
to
either
large
quantities
of email,
or large
file
attachments
waiting
in your
inbox.
This
usually
only
occurs
when
either
someone
has sent
you an
attachment
or you
have
not
checked
for new
mail in
quite
some time.
Simply
let
your
email
program
finish
downloading
the mail,
and the
problem
should go
away.
If
the
problem
persists,
you may
have set
your
email
client
to
"leave
mail on
server,"
or you
may need
a
Chesapeake.Net
admin to clean out your account for you. Contact Technical Support if this is the case.
Unsolicited (Junk) Email:
- Your
email
address
is
only
known to
those you
give it
out to,
and users
typically
quickly
find
their
inboxes
filling
with junk
mail
shortly
after
they
have
registered
for an
online
directory
service
or have
frequented
a
chat
room
online.
Users
should
think
twice
before
entering
their
email
address
into a
web
site that
asks for
one.
Likewise,
chat
services
sometimes
allow
other
users to
obtain
your
email
address,
and
precautions
should be
taken by
the user
to
prevent
this
information
from
being
revealed
to the
public.
Chesapeake.Net
in no way supports or sends junk email advertisements to its users, and never gives out user email addresses to other advertising services that would do so.
Any
email you
receive
has been
sent to
you by
someone
who has
received
your
email
address
from
either
you or
some
party or
service
that
does know
you.
Please contact us at
support@chesapeake.net
if you require further information or assistance with
your
Chesapeake.Net
e-mail service, or call our Technical Support staff at
1-877-764-4638
.
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